The ShoreTel system is a completely distributed, scalable solution layered on the IP network with no single point of failure. At the heart of the system is a call control architecture that distributes call management functions to intelligent gateways - called voice switches - anywhere on the IP network. ShoreTel architecture distributes voice applications - including voicemail and automated attendant - to servers across locations, rather than centralizing applications at the network core.
The resulting solution provides a single-image system for all locations and all voice applications. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems - all with their unique management interfaces. The ShoreTel system is distributed, the voice applications are integrated, and the management interface is best in class.
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