The ShoreTel system is a completely distributed, scalable solution layered on the IP network with no single point of failure. At the heart of the system is a call control architecture that distributes call management functions to intelligent gateways – called voice switches – anywhere on the IP network. ShoreTel architecture distributes voice applications – including voicemail and automated attendant – to servers across locations, rather than centralizing applications at the network core.
The resulting solution provides a single-image system for all locations and all voice applications. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems – all with their unique management interfaces. The ShoreTel system is distributed, the voice applications are integrated, and the management interface is best in class.