Top Contact

281-579-1600
info@csdusa.com

2012 brings promise
2012 brings promise of an improved economy, and assurance that life survives frequently challenging circumstances.  Since 1986, Creative Switching Designs has been providing solutions to companies facing challenging circumstances.  Our Alliance voice recording system resolves needs for documentation of phone/radio conversations.  Our Shortel VoIP phone systems provide companies with a productivity tool which improves voice and data communications.  If your new year resolutions include increasing your telecommunications effectiveness-contact us for a thorough needs assessment.  Our expertise may be just what you (or someone you know) needs to improve the future.
 
Contact us at 281-579-1600
 
W. Weaver Associates

I enjoyed an informative conversation with Bill Weaver yesterday. I met Bill back in the late 1980's when he was with HPD communications. He is still actively involved in Public Safety and 911 applications’ today, as he utilizes the skills he has been honing and perfecting for years.
Here is some information on his company. If you need a pro, look no farther.

W. Weaver Associates is a privately held consulting and project management firm. For more than 20 years, we have partnered with public and private sector clients in all stages of technology-based public safety and emergency response projects.  With subject matter expertise that includes multi-discipline emergency response operations, emergency communications, enhanced 9-1-1, 3-1-1 CRM, mobile data, incident command, strategic facilities planning, and logging and recording, we leverage our proven collaborative process and methodology to help clients define and select public safety solutions to support the unique needs of large and small clients.

 

 
ShoreTel and the City of Beaumont

CSD is thankful to announce that the City of Beaumont Texas has committed to replacing the ageing Nortel and Toshiba phone systems. We have already installed over 100 phones in various departments, with more to go.

 

It’s amazing that the TCO for the ShoreTel product made it a no brainer to implement. With the upcoming maintenance contract on the older equipment coming up at astronomical prices, new ShoreTel made sense.

 
Vianix® MASC® add Flexibility to Creative Switching Designs Solutions
Virginia Beach, Virginia and Houston, Texas (July 6, 2010) 
Creative Switching Designs (CSD), a well known provider of Enterprise Voice Over IP (VoIP) telephony 
products
and call recording solutions is fully exploiting its relationship with Vianx® for high performance
speech processing solutions.  At the core of the Alliance Digital Recording System, MASC® (Managed
Audio Sound Compression)
allows support for a broad range of legacy and current CTI equipment as
well does the further optimized SPART®
(Speech Processing for Automatic Recognition Technology)
for forward looking technologies such as advanced
Speech Analytics.
The call recording market served is valued at $3B.
“We have utilized a variety of CTI vendors in the Alliance system, including  Pika and CyberTech. 
We are contemplating
evaluating Ai-Logix from AudioCodes. With a rich feature set of MASC® APIs in
place, we are able to seamlessly provide
our solution with very high voice quality to our customers
quickly and flexibly across the key vertical segments of our market, such as Public Safety and Financial,
independent of CTI vendor”, said Lee Slocum, CSD Vice President.
“Looking forward, as we plan to
address our customers’ Speech Analytics needs in addition to their current high voice quality recordings,
MASC® and the further optimized SPART® software will drive higher accuracy and faster time to solution
with less configuration and tuning requirements”.
Dr. Veeru Ramaswamy, Vianix® CTO added, “CSD’s success with our MASC® technology in creating 
outstanding value for their customers is very gratifying.  I look forward to future phases of our ongoing
relationship to jointly address the different market needs CSD might have”
 About Creative Switching Designs

Houston, Texas based Creative Switching Designs has been in the voice recording business since 1986.
With the addition of other front line products, like ShoreTel and AllWorx, CSD continues,  to be involved
with the sales, support and service of products which deal with the communications challenges of
Public Safety and Commercial Contact Centers. With years of experience in this industry we have
learned to recognize and anticipate future market trends, allowing us to provide our customers with
the latest technological solutions.

 

The Alliance Series of voice  recorders represents years of product development with an ear to the end
user for application design. CSD engineers took the time to ask for and listen to input from actual recording
system users to make sure the recorders were equipped with standard features that would provide
maximum benefit to a wide variety of applications. Both the Alliance Enterprise and Express will more
than fill the requirements for applications such as requests for emergency communications, financial
transactions, legal compliance and dispute resolution. More information on the Alliance Recording System
visit our website at
www.csdusa.com

 

About Vianix®

Vianix® is a fast paced technology company with corporate headquarters located in Virginia Beach, 
Virginia
. Created in
April 2000 by its parent company iMPAQ™ Corporation, one of the region's leading
computer network and IT integrators,
Vianix® has developed MASC® (Managed Audio Sound Compression) and SPART®
(Speech Processing
for Automatic Recognition Technology), speech algorithm suites, which provides users with the most
memory efficient, highest quality speech processing available for both human intelligibility and ASR
accuracy. Through strategic partnerships with domestic and international designers, manufacturers
and distributors, Vianix® is supplying customers with the most innovative consumer electronic technology
available.

Guided by the visionary leadership of Reza Hashampour, President and Chief Executive Officer,
Vianix has created a unique and innovative business model. Hashampour has assembled a team
of seasoned industry professionals and has established strong strategic partnerships with many
industry leaders. It is through this kind of forward thinking that Vianix is able to focus its attention on
developing unique, innovative, enterprise, industrial and consumer electronic technology.  More
information on Vianix is available at
www.vianix.com.

Vianix® and MASC® are registered trademarks of Vianix, LLC. All other names and trademarks
are the property of their respective owners.


For additional information please contact Bernard Brafman at
bb@vianix.com or 757-321-9971.

 
CSD New Account Manager on board

Jesse Villegas is an Account Manager with Creative Switching Designs. In this role Jesse is responsible for developing new business relationships as well as maintaining existing ones. A big believer in entrepreneurship, Jesse supports the idea of being self-motivated. “I like to treat a sales job, not as just a job, but as a business and I am responsible for keeping my business going.” Jesse says.

 

Jesse is no stranger to the telecommunications industry, having spent 7 years as an Client Executive and Business Development Manager which taught him the importance of building relationships. Jesse was born and raised in Houston growing up on the east end side of town, in Magnolia Park. Jesse attended the University of Houston and is excited to be joining the staff of CSD.

 

CSD is a manufacturer/supplier of Voice Recording equipment and of ShoreTel VoIP phone system. Since 1986 they have specialized in analyzing needs and in customizing solutions to telecommunication problems. Contact Jesse (jvillegas@csdusa.com) for an analysis of your telecom needs, or call 281-676-2095.

 
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